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No More Patient Aging: Nailing the Checkout to Collect Every Dollar (The First Time)
Patient Checkout and Revenue Cycle Management You’ve finished the clinical work, the patient is getting ready to leave, and you think the session is done. But the truth is, a critical move for your practice’s financial health is about to happen: checkout . This step is often overlooked in Revenue Cycle Management, leading to the dreaded patient aging report. We've all heard the stories—or lived them—of medical bills showing up months or even a year later, causing patient frus


PHI 101: Everything Your Staff Needs to Know About Protected Health Information (Did You Know IP Addresses Are Now On the List?)
You entered private practice to focus on patient care, not to wrestle with bureaucratic rules. But here’s the tough reality: the process of getting paid hinges entirely on how meticulously you handle a few specific pieces of data— Protected Health Information (PHI) . If PHI seems vague or abstract to your staff, that's a problem. Getting the definition wrong is setting your practice up for unnecessary risk and compliance violations. We want to empower you to win the Claim Gam


Turning No-Shows into New Patients: 5 Strategies for an Actionable Waitlist that Boosts Utilization
Your Waitlist Is Not a Graveyard, It’s a Goldmine Ever felt that familiar knot in your stomach when a client cancels a few hours before their appointment, leaving an empty chair and a gaping hole in your schedule (and your projected revenue)? You're not alone; it’s a constant headache for even the most seasoned practice owner. We’ve seen the same scene play out in thousands of practices across the country. The problem isn't the cancellation itself—life happens. The real issue


Beyond the Portal: Using Technology to Deepen the Patient-Provider Relationship
You didn't open your practice to spend your evenings staring at a billing screen. You did it to help people. But if you’ve been in private practice for any length of time, you know the biggest cost of wrestling with Revenue Cycle Management (RCM) headaches isn't just lost revenue—it's lost time and mental energy that should be focused on your patients. When you're constantly stressed about claim denials, confused about EOBs , or fighting with a clunky EHR , that anxiety sub


Stop Sweating the Front Desk: The Power of a Standardized Intake Script and Checklist
When you started your private practice, you probably didn’t anticipate that half your time would be spent trying to manage the chaos of...


Beyond the Buzzword: A Clinician's Practical Guide to Choosing the Right AI for Patient Registration (And the Red Flags to Avoid)
Introduction: The True Starting Line of The Claim Game Welcome back to the blog. We recently paused the action of The Claim Game on our...


Your Intake Process is a Killer: The 3 Costs of Manual Systems (Time, Money, and Your Sanity)
You opened your practice to help people, not to become a paperwork processor. Yet, for most providers, the patient intake process—that...


What is Patient Registration? A Key to Revenue Cycle Success
If you’re a private practice owner, you’re driven by your mission: providing excellent patient care. But if you're like many of the...


How to Measure the Success of Your Credentialing Processes
Credentialing is the process by which a provider becomes in-network with an insurance plan. It's a critical first step that allows...


Your Credentialing Matrix: How to Protect Your Practice from Denials and Disenrollment
Congratulations, you've done it! You've navigated the lengthy and detailed credentialing process, and you're officially an in-network...















































